Licensing Program Series

California State Personnel Board Specification

Series established July 6, 1983

Scope

This series specification describes four classes used exclusively within the Community Care Licensing Division of the California Department of Social Services. These classes are used for positions that perform, supervise, or manage the licensing and evaluation of community care facilities. Incumbents in this series are responsible for ensuring that licensed facilities providing care and supervision meet established standards for the health and safety of those individuals served.

Definition of Series

Incumbents in this series are responsible for the enforcement of statutes and regulations under: the Community Care Facilities Act and Foster Care Reform Protections for residential facilities serving children and adults; the Child Day Care Act and the California Children and Families Act for day care centers and family day care homes serving children; and the Residential Care Facilities for the Elderly Act for residential facilities serving persons 60 years of age or older.

The Licensing Program series describes classes used to perform, supervise, or manage the work associated with the licensing and evaluation of community care facilities. This includes the following: review, analyze, and evaluate fiscal, administrative, and program components of applications for licensure; recommend approval or denial of licenses; make on-site visits to monitor and evaluate licensed facilities for regulatory compliance; investigate complaints, gather evidence, and document findings; recommend legal/administrative actions to be taken against facilities found to be in noncompliance; provide ongoing technical assistance to licensees, local governmental agencies, private and public organizations, and other State agencies; coordinate with all appropriate local agencies and officials to monitor the functioning of community care facilities and ensure compliance with all applicable statues and regulations. Other responsibilities may include: training of other professional staff and consultation with divisional and departmental staff to analyze and recommend changes in policy, procedures, and regulations affecting community care licensing.

Factors Affecting Position Allocation

Factors affecting position allocation include supervisory and management responsibility, scope, frequency, and consequence of decisions made; degree of program and policy involvement; complexity and sensitivity of work; and independence of action.

Definition of Levels

Licensing Program Analyst

This is the entry, training, and full journey level of the series. Under supervision, incumbents may perform the more routine technical work associated with the licensing and evaluation of community care facilities; respond to complaints, appeals, and inquiries; and conduct investigations. Incumbents may be required to independently conduct the more complex and sensitive evaluations and investigations; may be responsible for implementing and coordinating orientation and training for license applicants, members of organized associations, or other staff; may serve as members of task forces or study teams to analyze divisional organization policies and intra-divisional administrative problems; and may act in a lead capacity over a small group of Licensing Program Analysts.

Licensing Program Manager I

This is the first supervisory level in the series. Under direction, incumbents supervise a group of Licensing Program Analysts in a regional office; review staff work to ensure uniformity and conformity with policies and procedures; hold informal conferences with facility operators; conduct quality assurance reviews of Licensing Program Analysts' work; provide consultation and direction to staff; and may occasionally be assigned to lead and/or initiate special projects or task forces related to changes in organization, regulations, policy, or procedures.

Licensing Program Manager II

This is the second and full supervisor level in the series. Under general direction, incumbents plan, organize, and supervise the activities of a Community Care Licensing Program regional office. Incumbents are responsible for the evaluation, licensing, and enforcement of licensing regulations for community care facilities; develop and recommend policies and procedures designed to facilitate the effective operation of the State Community Care Licensing Program. As a Regional Manager, incumbents interface with interagency groups, provider organizations, elected officials, and the public.

Licensing Program Manager III

This is the full management level in the series. Incumbents act as an Assistant Program Administrator and are responsible for the licensing and monitoring activities of the Program. Incumbent plans, organizes, and directs the activities of the Community Care Licensing Program within their assigned geographic area; provides operational direction to the regional offices and program office staff; ensures uniform enforcement of regulations using statewide procedures and standards; reviews and recommends appropriate administrative actions against violators; and coordinates activities with county welfare departments, local planning councils, and local educational offices falling within their geographic jurisdiction.

Minimum Qualifications

Licensing Program Analyst

Possession of a valid driver license of the appropriate class issued by the Department of Motor Vehicles. Applicants who do not possess a license will be admitted to the examination but must secure the license prior to appointment. and

Either I

Education: Equivalent to graduation from college with any major, but preferably with specialization in public or business administration, accounting, economics, political or social science, or law. (Registration as a senior in a recognized institution will admit applicants to the examination, but they must produce evidence of graduation or its equivalent before they can be considered eligible for appointment.) (Work experience in the California state service may be substituted for the required education on a year-for-year basis by applicants who have at least six semester hours of college level training in public or business administration, accounting, economics, political science, statistics, or law.)

Or II

Experience: Six months of experience in the California state service performing the duties of a Personnel Technician I, Range B; Budget Technician I, Range B; Management Services Technician, Range B; or Occupational Technician (General), Range B.

Or III

Experience: One year of experience in the California state service performing the duties of a class at a level of responsibility equivalent to a Program Technician II, Office Services Supervisor I, or Office Technician. and

Education: Twelve semester or 18 quarter units of college courses in Public or Business Administration, Accounting, Economics, Political or Social Science, English, Speech, Statistics, Law, or a closely related area.

Licensing Program Manager I

Either I

Experience: One year of experience in the California state service performing the duties of a Licensing Program Analyst, Range D.

Or II

Experience: Two years of increasingly responsible professional experience involving analytical, evaluative, or enforcement duties for a social service program for children, adults, or the elderly in need of care and supervision as provided in community care facilities. and

Education: Possession of an advanced two-year degree in the field of Human Services or Behavioral Sciences, such as a Master's Degree in Social Work, Counseling, Early Childhood Education, Child Development, Gerontology, or other related field. (Advanced degrees must include 60 semester or 90 quarter units and appropriate field service experience to meet the educational requirement.)

Or III

Experience: Four years of increasingly responsible professional experience involving analytical, evaluative, or enforcement duties for a social service program for children, adults, or the elderly in need of care and supervision as provided in community care facilities. and

Education: Equivalent to graduation from college.

Licensing Program Manager II

Either I

Experience: One year of experience in the California state service performing the duties of a Licensing Program Manager I.

Or II

Experience: Three years of increasingly responsible experience involving analytical, evaluative, or enforcement duties for a social service program for children, adults, or the elderly in need of care and supervision as provided in community care facilities (one year of which must have been in a supervisory capacity). and

Education: Possession of an advanced two-year degree in the field of Human Services or Behavioral Sciences, such as a Master's Degree in Social Work, Counseling, Early Childhood Education, Child Development, Gerontology, or other related field. (Advanced degrees must include 60 semester or 90 quarter units and appropriate field service experience, to meet the educational requirement.)

Or III

Experience: Five years of increasingly responsible professional experience involving analytical, evaluative, or enforcement duties for a social service program for children, adults, or the elderly in need of care and supervision as provided in community care facilities (one year of which must have been in a supervisory capacity). and

Education: Equivalent to graduation from college.

Licensing Program Manager III

Either I

Experience: One year of experience in the California state service performing the duties of a Licensing Program Manager II.

Or II

Experience: Four years of increasingly responsible experience involving analytical, evaluative, or enforcement duties for a social service program for children, adults, or the elderly in need of care and supervision as provided in community care facilities (two years must have been in a supervisory capacity). and

Education: Possession of an advanced two-year degree in the field of Human Services or Behavioral Sciences, such as a Master's Degree in Social Work, Counseling, Early Childhood Education, Child Development, Gerontology, or other related field. (Advanced degrees must include 60 semester or 90 quarter units and appropriate field service experience, to meet the educational requirement.)

Or III

Experience: Broad and extensive (more than five years) of increasingly responsible professional experience involving analytical, evaluative, or enforcement duties for a social service program for children, adults, or the elderly in need of care and supervision as provided in community care facilities (three years of which must have been in a supervisory capacity). and

Education: Equivalent to graduation from college.

Knowledge and Abilities

Licensing Program Analyst

Knowledge of: Evaluation techniques; data collection methods; and analytical procedures and methods.

Ability to: Interpret, apply, and enforce laws, regulations, policies, and procedures relating to the licensing of community care facilities; gather and analyze data; reason logically, identify resolutions, draw valid conclusions, make appropriate recommendations, and verbally defend a position; comprehend written material; communicate effectively; follow instructions; gain and maintain the confidence and cooperation of those contacted during the course of work; document accurate and legally enforceable plans and reports; take effective and immediate action; accept increasing responsibility; and use community resources.

Licensing Program Manager I

Knowledge of: Principles, practices, and techniques used in the administration of the Community Care Licensing Program; organization and operation of Community Care Facilities; out-of-home care for adults and children including day and residential care programs for well children, the elderly, and persons with disabilities; community resources and social organizations; provisions of the Health and Safety Code, the Social Security Act, and other State/Federal rules, regulations, and laws related to out-of-home care programs; scope and activities of public and private social service agencies; principles and practices of supervision and personnel relations; group and individual training methods; the Department's Affirmative Action Program objectives; and a supervisor's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.

Ability to: Plan, organize, and direct the work of others; analyze problems arising out of the operation of the Community Care Licensing Program; secure accurate data and record and report such data systematically; develop and evaluate alternatives; reach practical and logical conclusions and put into practice effective changes; utilize community resources; interpret provisions of the Health and Safety Code, Social Security Act, and other State/Federal rules, regulations, and laws pertaining to out-of-home care programs; participate effectively in conferences and interviews; establish and maintain effective working relationships; communicate effectively; produce clear, accurate, and concise reports; analyze situations accurately and take effective action; utilize and apply effectively required technical knowledge; gain and maintain the confidence and cooperation of those contacted during the course of work; review and edit reports; establish and maintain priorities; develop and effectively utilize all available resources; work effectively under pressure dealing with sensitive issues; effectively train personnel; provide consultation to the staff, license applicants, and licensees; and effectively contribute to promoting equal opportunity in employment and maintain a work environment that is free of discrimination and harassment.

Licensing Program Manager II

Licensing Program Manager III

Knowledge of: Principles and techniques of management, effective supervision, and staff development; principles, practices, and techniques used in the administration of the Community Care Licensing Program; organization and operation of Community Care Facilities; laws, regulations, and policies pertaining to the Community Care Licensing Program and out-of-home care programs; objectives, methods, and organization of local social services; and a manager's responsibility for promoting equal opportunity in hiring, employee development, and promotion, and for maintaining a work environment that is free of discrimination or harassment.

Ability to: Plan, organize, and direct a Community Care Licensing organizational unit responsible for regulatory administration; reason logically and creatively and utilize analytical techniques to resolve complex program and managerial problems; develop and evaluate alternatives; analyze data and present ideas and information effectively; gain and maintain the confidence and cooperation of those contacted during the course of work; review and edit reports; establish and maintain priorities; develop and effectively utilize all available resources; work effectively under pressure dealing with sensitive issues; and effectively contribute to promoting equal opportunity in employment and maintain a work environment that is free of discrimination and harassment.

Additional Desirable Qualifications

All Levels:

Demonstrated ability to act independently with open-mindedness, flexibility, and tact; willingness to travel to various facilities; and the ability to act effectively under pressure.

Class History