Route Sales Representative
California State Personnel Board Specification
Schematic Code: KB30
Class Code: 1791
Established: 07/08/2008
Revised: --
Title Changed: --
Definition
Under general direction, incumbents in this class have a primary public relations role to develop and maintain a positive public perception of the fairness and honesty of the California State Lottery (CSL). Incumbents perform the in-store functions involved with selling CSL products to the public through retail outlets within designated geographic areas of the State, service assigned accounts, and to do other related work. This deep class includes ranges for the entry and journey level.
At the entry level of Range A, incumbents function in a training capacity while learning how to effectively distribute and place point-of-sale materials; monitor Scratchers inventory; collect and reconcile money; explain Lottery games, applicable equipment, and Lottery initiated promotions; and ensure Lottery product sales are conducted in a manner consistent with CSL policies.
Incumbents at the journey level of Range B will be expected to demonstrate a broader knowledge of the retail environment, merchandising strategies, and CSL policies.
Job Characteristics
Positions allocated to this class differ from those in the District Sales Representative classification in that Route Sales Representatives typically perform duties within narrower established limits, work within specific guidelines and procedures, and are more closely supervised.
Typical Tasks
Incumbents support the promotion of, evaluate, review, and monitor the sale of CSL products to specific retail outlets covered by a master-agreement. Incumbents deliver and place point-of-sale (POS) materials as directed; monitor Scratcher inventory to recommend the best product mix for each location and order as directed, deliver, and stock Scratcher ticket inventories; maintain ticket stock for draw games; collect and reconcile money from CSL vending machines; ensure monies are accurately recorded and agreed upon by retailer; resolve problems with retailers relating to equipment malfunctions and customer service issues; answer questions from consumers on use of CSL equipment; ensure that all CSL products are sold in a secure manner and in accordance with CSL policy; maintain frequent, to daily, contact with district office support staff; using on-site equipment run electronic reports and transmit to CSL Headquarters; explain Lottery games, applicable equipment, and Lottery initiated promotions to store personnel and customers as directed; maintain vehicle records; maintain accurate electronic and/or hard copy records of retailer contacts/schedule visits; and gather initial information about suspected violations of State laws or CSL policies and forward to appropriate parties.
Minimum Qualifications
Possession of a valid driver license of the appropriate class issued by the Department of Motor Vehicles. Applicants who do not possess the license will be admitted to the examination but must secure the license prior to appointment. and Either I Experience: Two years of sales experience.
Or II
Education: Completion of 60 semester units of study given by a recognized institution, preferably with significant course work in one or more of the following areas: marketing, public speaking, writing, information technology, merchandising, statistics, and/or accounting. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)
Knowledge and Abilities
Knowledge of: Utilizing POS materials and display techniques; basic personal computer and terminal operation; and basic principles and practices of in-store product marketing, merchandising, and promotions.
Ability to: Work on their own in the field under supervision; use tact and good judgment in dealing with the public; establish and maintain good working relationships with store personnel and CSL staff contacted in the course of work; safely operate a motor vehicle, keep logs, obtain routine maintenance/service, and report vehicle problems; deal with in-store situations/problems and take appropriate action; communicate effectively; physically restock and/or move equipment; collect and reconcile cash, demonstrating a good understanding of basic accounting principles; review sales data and take appropriate action such as adjusting product mix and recommend POS placement; set up and maintain POS material and merchandise as instructed; maintain accurate electronic and hardcopy records/logs relating to daily schedule and activity; learn CSL equipment operation; and understand basic safety guidelines relating to the placement of equipment and POS material.
Special Personal Characteristics
Integrity; honesty; tolerance; tact; maturity; reliability; awareness and acceptance of cultural diversity; neat personal appearance; willingness to travel; and willingness to work irregular hours.
Felony Disqualification
Under provisions of Government Code Section 8880.71, persons convicted of a felony, or any gambling-related offense, are disqualified from employment with the California State Lottery. Such persons are not eligible to compete for, or be appointed to, positions in this class.
Background Investigation
Pursuant to Government Code Section 8880.38, all persons successful in an examination for this class shall be required to undergo a thorough background investigation prior to appointment.
