Enforcement Representative, Contractors State License Board Series

California State Personnel Board Specification

Series established May 31, 1983

Scope

This series specification describes six classes which are responsible for the performance and supervision of work in connection with the review and enforcement of laws, regulations, and procedures administered by the Contractors State License Board. The predominant duties of these positions relate to the research, investigations, regulatory, and licensing functions of the Contractors State License Board and require a thorough and detailed knowledge of appropriate laws, rules, regulations, and administrative policy of the organization.

Entry Level

Entry into this series is typically in the class of Enforcement Representative I, Contractors State License Board, Range A, or Enforcement Representative I, Contractors State License Board (Non-Peace Officer), Range A. Possession of the criteria described in the alternate range criteria permits entry at the Range B level.

Factors Affecting Position Allocation

Overall scope and complexity of technical work to be performed; independence of action and decision-making responsibility; supervision received; degree of originality in performing job duties; and consequence of error.

Definition of Levels

Enforcement Representative I, Contractors State License Board

Enforcement Representative I, Contractors State License Board (Non-Peace

Officer)

This is the entry and first journey level for this series. Employees are assigned duties and responsibilities commensurate with their background and training. Under close supervision and in accordance with established procedures, incumbents receive on-the-job training from either a supervisor or an advanced full journey Enforcement Representative II, Contractors State License Board, or Enforcement Representative II, Contractors State License Board (Non-Peace Officer), and perform increasingly difficult research and investigation duties on assigned cases. Incumbents investigate complaints, prepare responses, and recommend appropriate action; contact and interview consumers, licensees, and suspected nonlicensees; review applications for licensure; resolve complaints between consumers and licensees; coordinate industry expert inspections to ensure compliance with the provisions of the law; provide instructions and information to consumers, licensees, and government agencies; and do other related work.

Enforcement Representative I, Contractors State License Board

Incumbents in this class perform peace officer duties and responsibilities in the accomplishment of their assignments in accordance with the California Penal Code, Section 830.3(m).

Enforcement Representative II, Contractors State License Board

Enforcement Representative II, Contractors State License Board (Non-Peace

Officer)

This is the full journey specialist level class. Under general direction, incumbents may act as a lead person or technical resource person; independently design proactive investigations, and research and investigate the most complex cases and applications for licensure; lead and coordinate targeted investigations including organized crime and major financial diversion; coordinate and plan the disciplinary process; serve as the technical expert in Contractors State License Board laws, rules, regulations, and licensing classification structure; serve as a liaison to the Attorney General's Office and the District Attorney's Office; represent the Contractors State License Board at administrative hearings to present evidence, examine witnesses, and make legal arguments in nonlicensee citation appeals; train and mentor lower-level Enforcement Representatives; review, analyze, and make recommendations on case closures; authorize search warrants and temporary restraining orders; assist managers with the day-to-day operations; and do other related work.

Enforcement Representative II, Contractors State License Board

Incumbents in this class perform peace officer duties and responsibilities in the accomplishment of their assignments in accordance with the California Penal Code, Section 830.3(m).

Enforcement Supervisor I, Contractors State License Board (Non-Peace Officer)

This is the first supervisory level in the series. Under general direction, incumbents may be responsible for the supervision of activities within a geographic or program area including investigation centers, satellite offices, legal action operations, proactive/unlicensed operations investigations, and mediation/intake centers or enforcement licensing. Incumbents are responsible for leadership, communication, management and administration, planning, evaluation and assessment, problem solving, quality improvement, team and staff development, and process improvement under their jurisdiction. Incumbents will also be responsible for the development and monitoring of strategic plans and performance measures, and managing change. In relation to the above, incumbents will be required to take appropriate enforcement and regulatory action; manage the complaint resolution and mediation processes; consult with varied professionals, investigators, and organizations; conduct informational conferences; coordinate program interests with other governmental and law enforcement agencies, legislative offices, and building departments; and do other related work.

Enforcement Supervisor II, Contractors State License Board (Non-Peace Officer)

This is the second supervisory level in the series. Incumbents plan, create vision, organize, direct, and evaluate the results, efficiency, and effectiveness of staff of a statewide or complex and sensitive function; provide technical and program consultation to management; confer with other managers, supervisors, and staff to assure a quality and consistent program; recommend to the Division Chief the formulation of policy and assist in the development and maintenance of standards and guidelines related to program areas; design a program that meets the needs of public, industry, professional, and community organizations and groups; represent the Board at meetings concerned with organization, trade associations, and related government organizations; establish and maintain cooperative relations with licensees, consumers, and other persons in connection with work of the Board; prepare correspondence and technical reports; prepare, present, and track budgets; and do other related work.

Minimum Qualifications

Enforcement Representative I, Contractors State License Board

Enforcement Representative I, Contractors State License Board (Non-Peace

Officer)

Either I

Experience: One year of experience in the Contractors State License Board performing duties equivalent in level of responsibility to a Consumer Services Representative.

Or II

Education: Equivalent to graduation from college preferably with a major in law enforcement, public or business administration, or a related field. (Registration as a senior in a recognized institution will admit applicants to the examination, but they must produce evidence of graduation or its equivalent before they can be considered eligible for appointment.) (Qualifying experience may be substituted for the required education on a year-for-year basis.)

Or III

Experience: (1) Completion of two years of trade school in construction; or (2) Four years of experience at the journeyperson level in one or a combination of:

1. Building construction trades. or

2. Independent field investigation work.

Enforcement Representative II, Contractors State License Board

Enforcement Representative II, Contractors State License Board (Non-Peace

Officer)

Either I

Experience: Two years of experience in the California state service performing duties equivalent in level of responsibility to an Enforcement Representative I, Contractors State License Board, Range B, or an Enforcement Representative I, Contractors State License Board (Non-Peace Officer), Range B.

(Promotional candidates who are within six months of satisfying the requirements for this class will be admitted to the examination, however they must fully meet the two-year experience requirement before being eligible for appointment.)

Or II

Experience: One year of experience in the California state service performing duties equivalent in level of responsibility to an Enforcement Representative I, Contractors State License Board, Range�B, or an Enforcement Representative I, Contractors State License Board (Non-Peace Officer), Range B. and

Four years of progressively responsible experience performing field investigation work.

Enforcement Supervisor I, Contractors State License Board (Non-Peace Officer)

Either I

Experience: Two years of experience in the California state service performing duties equivalent in level of responsibility to an Enforcement Representative II, Contractors State License Board, or an Enforcement Representative II, Contractors State License Board (Non-Peace Officer).

Or II

Experience: Four years of experience in the California state service performing duties equivalent in level of responsibility to an Enforcement Representative I, Contractors State License Board, Range�B, or an Enforcement Representative I, Contractors State License Board (Non-Peace Officer), Range B.

Enforcement Supervisor II, Contractors State License Board (Non-Peace Officer)

Either I

Experience: One year of experience in the California state service performing duties equivalent in level of responsibility to an Enforcement Supervisor I, Contractors State License Board (Non-Peace Officer).

Or II

Experience: Two years of experience in the California state service performing duties equivalent in level of responsibility to an Enforcement Representative II, Contractors State License Board or an Enforcement Representative II, Contractors State License Board (Non-Peace Officer).

Knowledge and Abilities

All Levels:

Knowledge of: Review techniques including planning and organizing; general principles and concepts used in project review, writing, and analysis; administrative and criminal investigation; contractors laws and regulations; mediation techniques; modern office methods and equipment; and terminology and procedures used in the construction industry.

Ability to: Independently gather, compile, analyze, and interpret data; prepare complete correspondence and reports in a clear and concise manner; communicate effectively; willingness to learn and use various computer software; reason logically and creatively and use a variety of analytical techniques; learn the tools and skills used in the field of investigation as well as the terminology and procedures used in the construction industry; consult and advise interested parties on cases or related materials; and gain and maintain the confidence and cooperation of law enforcement officials and others.

Enforcement Representative II, Contractors State License Board

Enforcement Representative II, Contractors State License Board (Non-Peace

Officer)

Knowledge of: All of the above, and the Contractors State License Law; Contractors State License Board rules, regulations, policies, and procedures; Contractors State License Board organization and functions; related legal opinions, methods, laws, and procedures controlling the activities of building contractors; investigation methods, evidence, and procedures applicable to criminal and administrative proceedings; performance measurement principles; and strategic planning processes.

Ability to: All of the above, and interpret and apply the provisions of the Contractors State License Law and related legal opinions and court decisions and Contractors State License Board policies, procedures, rules, and regulations.

Enforcement Supervisor I, Contractors State License Board (Non-Peace Officer)

Knowledge of: All of the above, and various types of construction trades associations and organizations; principles of supervision; pertinent legislation and legislative procedures; the judicial system of California; research and evaluation methods; principles of sound personnel management; and a manager's/supervisor's responsibility for promoting equal opportunity in hiring and employee development and promotion, and for maintaining a work environment that is free of discrimination and harassment.

Ability to: All of the above, and independently perform complex, specialized analyses and functions within the Contractors State License Board; and effectively promote equal opportunity in employment and maintain a work environment that is free of discrimination and harassment.

Enforcement Supervisor II, Contractors State License Board (Non-Peace Officer)

Knowledge of: All of the above, and administrative principles and practices, including organization, personnel management, supervision, training, budget preparation and control, management, and cost-benefit analysis; quality control and quality improvement; principles of public and business administration; effective supervision, coaching, and facilitation; and Federal and State laws and administrative regulations relating to the construction industry.

Ability to: All of the above, and plan, organize, and direct the work of others; secure the cooperation of individuals, organizations, and agencies affected by the Board's programs; analyze situations and data accurately and empower staff to improve processes; and coach and train team members to be process managers.

Special Personal Requirements

All Levels:

Demonstrated ability to act independently with flexibility and tact; willingness to work odd and irregular hours; and good memory for names, faces, and incidents.

Some positions: Willingness to travel.

Peace Officer Standards

Enforcement Representative I, Contractors State License Board

Enforcement Representative II, Contractors State License Board

Citizenship Requirement: Pursuant to Government Code Section 1031(a), in order to be a peace officer, a person must either be a U.S. Citizen or be a permanent resident alien who is eligible for and has applied for U. S. Citizenship. Any permanent resident alien who is employed as a peace officer shall be disqualified from holding that position if his/her application for citizenship is denied.

Felony Disqualification: Pursuant to Government Code Section 1029, persons convicted of a felony are disqualified from employment as peace officers except as provided under Welfare and Institutions Code, Division 2, Chapter 3, Article 8, Section 1179(b), or Division 2.5, Chapter 1, Article 4, Section 1772(b). Except as provided for by these statutes, persons convicted of a felony are not eligible to compete for, or be appointed to, positions in these classes.

Firearm Conviction Disqualification: Anyone who is restricted for employment-related purposes from accessing, possessing, carrying, receiving, or having under his/her control a firearm or ammunition under all applicable State or Federal laws is ineligible for appointment to any position in these classifications.

Firearms Requirement: Persons convicted of a misdemeanor crime of domestic violence as defined in the amended Federal Gun Control Act of 1968 are disqualified from appointment to these classes.

Background Investigation: Pursuant to Government Code Section 1031, persons successful in peace officer examinations shall be required to undergo a thorough background investigation prior to appointment.

Medical Requirement: Pursuant to Government Code Section 1031, persons appointed to a peace officer class shall undergo a medical examination to determine that he or she can perform the essential functions of the job safely and effectively.

Psychological Requirement: Pursuant to POST Regulations 1002(a)(7)requires psychological screening of applicants for peace officer classifications.

Training Requirements: Under provisions of Penal Code Section 832, successful completion of training is required for peace officer status in this classification.

Fingerprinting

All Levels:

Applicants will be fingerprinted for the purpose of obtaining a criminal records check.

Driver License Requirements

All Levels:

Applicants for positions in this classification series must possess a valid driver license, a good driving record, and are expected to drive vehicles safely. Applicants who do not possess the license will be admitted to the examination but must secure the license prior to appointment.

Class History