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Introduction to Key Performance Indicators


This engaging 30 minute module will introduce you to a powerful tool: the Key Performance Indicator (KPI) which will enable you to monitor and control your business processes. Through concrete and easy to follow examples you will develop the ability to select and monitor KPIs and enhance your effectiveness as an executive, manager or supervisor.


As a result of viewing this e-Learning, you will be able to:

  • Identify the four steps of the management chain
  • Explain the difference between output and results
  • Define Critical Success Factors
  • Review process mapping
  • Select KPI
  • Practice using the KPI Worksheet

​Intended Audience

This module is part of our Manager Development Program. It is also designed for individuals in leadership positions who want to enhance their effectiveness in delivering great results for the State of California.

​     View the KPI Modules

  Updated: 8/28/2018
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