FlexElect Frequently Asked Questions

​​Can I cancel or reduce my Dependent Care Reimbursement Account (DCRA) contribution due to the closure of a childcare facility?  ​

​​Yes, the state's program includes a change in provider or a change in cost as a permitting event. Employees must submit a completed STD 701R – Reimbursement Account Enrollment Authorization requesting the reduction or cancellation to their departmental personnel office within 60 days of the permitting event. Any change submitted will be on a prospective basis only. The effective date will be the first of the following month when a correctly completed form is received and processed by the State's Controller's Office (SCO) by the tenth of the month.

If the child care provider resumes business, you can elect to reenroll in the program. To reenroll, follow the same steps described above. ​

Can I claim reimbursement for the months childcare was not needed? ​

You may only submit reimbursements for services rendered. However, the funds contributed will remain in the account for the duration of the plan year. Expenses can be incurred at any point during the plan year, even if you are not making new contributions. You should keep this in mind if you experience a permitting event later in the year. You may want to reduce your contribution if there are funds remaining from earlier in the year. At no point can you be reimbursed more than the amount that you have actually contributed to date.

If you experience a permitting event, you may modify or cancel your election. Please see the answer above for information on how to submit a request to modify or cancel your election. 

As a reminder, under the 2020 and 2021 Employee Relief under the FlexElect Reimbursement Accounts Program, you may continue to incur expenses through the extended grace periods. 

Can I cancel my Medical Reimbursement Account (MRA) if a procedure is cancelled? ​

​​No, the cancellation of a procedure is not considered a permitting event to modify or cancel the MRA. You must experience a permitting event to make an election change. For a list of permitting events, refer to the FlexElect Program Permitting Event Codes Chart.​​​

What are ASIFlex’s office hours?

ASIFlex’s representatives are available 5:00 a.m. – 5:00 p.m., Monday through Friday, and 7:00 - 11:00 a.m. on Saturday.

ASIFlex encourages employees to file claims electronically as this will result in the quickest turnaround time. You can file claims via the ASIFlex MobileApp (available on Google Play or the App Store), online at ASI Flex, or by toll-free fax at (877-879-9038). ​​