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Training Registration

Click the title of a class to see all available sessions with time, date, and locations. Choose a session or sessions, and fill out the form below to register. You will receive a confirmation email within 24 hours of registering. Please note: sessions that are full may continue to appear up until the date the event takes place.

To sign up for a session, mark the checkbox corresponding to the session you wish to attend.

Overview

Participants learn ways to build trust and relationship and to ensure positive experiences for their customers. The nature of quality is revealed along with 7 key elements to manage excellent customer experiences, whether by phone, email, or in person.

Objectives

Upon completion of this course, participants will be able to:

  • Gain an appreciation of customer experience management as a leadership skill
  • Identify the basic differences between public and private sector customer service
  • Apply with the 7 key elements of quality customer experiences
  • Build trust into both internal and external customer relationships
  • Apply techniques and tips to defuse customers exhibiting difficult behaviors

Intended audience

This course intended for all staff.

Tuition

Cost: $145 per participant

Listing of current CalHR workshops
 SIDDateTimeCityLocationSeats RemainingTitleOwner
4401Jun 13, 2017 8:30AM- 4:30PMSacramentoCPSHR - Sacramento
2860 Gateway Oaks Drive
24Customer Service Excellence (Customer Service in the Public Sector)Training Registration

Please fill in the following fields to complete your registration. All fields are required.

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