Magellan HealthcarePhone: 866-EAP-4SOC (866-327-4762)TTY callers: 800-424-6117
As a State of California Employee, you and your eligible dependents have access to an Employee Assistance Program (EAP). This program is provided by the State of California as part of the state’s commitment to promoting employee health and wellbeing. It is offered at no charge to the employee and provides a valuable resource for support and information during difficult times, as well as consultation on day-to-day concerns. EAP is an assessment, short-term counseling, and referral service designed to provide you and your family with assistance in managing everyday concerns.
If you need help, call the toll-free number at 866-327-4762 (TDD 800-424-6117).
Customer service representatives are available 24 hours a day, 7 days a week, to discuss your concerns and ensure that you receive the assistance you need. You may also contact your departmental EAP coordinator.
Confidentiality is the hallmark of the program, and is essential to the success of EAP. No one besides the person accessing EAP knows they’ve used the services. No reports are made except aggregate utilization reports that do not identify individuals. The legal exceptions are the same as those that guide all clinicians: if a member expresses intent to commit child or elder abuse; or expresses plausible suicidal or homicidal intent; or a court order.
Life can be unpredictable and confusing. Through EAP you can seek assistance with many of the day-to-day struggles you may be experiencing. EAP can assist you with marriage, family, and relationship issues; emotional, personal and stress concerns; drug and alcohol abuse; healthy lifestyles; and work-life balance.
EAP offers face-to-face clinical counseling and telephone consultations to guide you through difficult times. Our online tools and tips provide information and resources on a broad array of topics such as emotional and physical wellbeing, workplace success, and achieving personal goals.
Effective January 1, 2019, EAP will offer Messaging Therapy
Messaging Therapy enables you to send a message to your therapist anytime via your web browser or mobile app. Employees and their dependents are eligible for up to four sessions. A typical session is about one week. These sessions do not count against your EAP clinical services. For more information see the Messaging Therapy flyer | (PDF) | (RTF)
For many people, it’s a challenge to balance family life and work. We offer work-life solutions to everyday problems that include legal consultations, financial consultations, child and elder care, identity theft recovery, and education and career development.
The website (www.eap.calhr.ca.gov) features hundreds of health and wellbeing tools. Learn to manage stress and stay motivated, set daily fitness and nutrition goals, track your progress, and make the small steps that lead to big change.
For more information please visit the following links: