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Employee Assistance Program

As a State of California Employee, you and your eligible dependents have access to an Employee Assistance Program (EAP). This program is provided by the State of California as part of the state’s commitment to promoting employee health and wellbeing. It is offered at no charge to the employee and provides a valuable resource for support and information during difficult times, as well as consultation on day-to-day concerns. EAP is an assessment, short-term counseling, and referral service designed to provide you and your family with assistance in managing everyday concerns.

If you need help, call toll-free, 24 hours a day, seven days a week:

Magellan Healthcare
Phone: 866-EAP-4SOC (866-327-4762)
TDD callers: 800-327-0801
Website: www.eap.calhr.ca.gov

Customer service representatives are available 24 hours a day, 7 days a week, to confidentially discuss your concerns and ensure that you receive the assistance you need. You may also contact your departmental EAP coordinator, or the statewide EAP benefits manager at (916) 324-9353.

​Confidentiality

Confidentiality is the hallmark of the program, and is essential to the success of EAP. No one besides the person accessing EAP knows they’ve used the services. No reports are made except aggregate utilization reports that do not identify individuals. The legal exceptions are the same as those that guide all clinicians: if a member expresses intent to commit child or elder abuse; or expresses plausible suicidal or homicidal intent; or a court order.

​Upcoming Events

These workshops are free and available to all employees, reservations are not required, and seating is on a first-come first-served basis. Before planning to attend, employees should ensure supervisor's approval, and provide a two-week notice for special accommodations. At many facilities, parking is not provided and employees should plan accordingly. For questions or additional information, please contact your departmental EAP coordinator. Please check back frequently, as new sessions will be added. 

 

 

Maximizing the Use of Management Consultation and Other Workplace Support Services http://calhr.ca.gov/benefits/Lists/Events/DispForm.aspx?ID=116Maximizing the Use of Management Consultation and Other Workplace Support Services 10/12/2017 8:30:00 PMThis is the rollup description.Costa Mesa10/12/2017 9:30:00 PM<h3>​Location</h3><p>Department of Development Services<br> Fairview Developmental Center Auditorium<br>2501 Harbor Blvd. <br>Costa Mesa, CA 92626 </p><h3>Broadcast Location(s)</h3><p>None. </p><h3>Desription</h3><p> Managers, supervisors, and human resource representatives deal with a variety of issues when leading and supporting employees, including addressing employee performance issues and challenging behaviors, morale, conflicts, and more. EAP provides specialized workplace support services through a team of consultants to help bolster management skills, increase understanding of how to effectively use referrals, and make the best use of available resources. </p><p>This one-hour training will offer an in-depth look at the valuable benefits of management consultations, as well as other useful services and resources. </p><h3>Learning Objectives</h3><p>Explore the Workplace Support consultant’s role in supporting managers, supervisors, and human resource representatives.</p><p>Identify reasons to contact Workplace Support. </p><p>Describe the management consultation process.</p><p>Review the referral types and process.</p><p>Discuss Critical Incident Stress Debriefing services.</p><p>Provide information on additional resources and services.</p><h3>Contact</h3><p>Contact your departmental EAP coordinator for information.</p>
Managing Workplace Stresshttp://calhr.ca.gov/benefits/Lists/Events/DispForm.aspx?ID=117Managing Workplace Stress10/16/2017 7:00:00 PMThis is the rollup description.Eureka10/16/2017 8:00:00 PM<h3>​Location</h3><p>Department of Parks and Recreation<br> 3431 Fort Avenue<br>Eureka, CA 95501</p><h3>Broadcast Location(s)</h3><p>None.</p><h3>Description</h3><p>Stress is a normal part of life. Some stress can help increase productivity and push employees to reach their goals. However, excessive stress can interfere with productivity, and cause physical and emotional problems. </p><p>When pressures and demands at work increase, employees need a way to manage the stress. In this training, employees will learn the signs and symptoms of excessive workplace stress, and ways to manage workplace stressors. </p><p>Participants will learn how to plan effectively for their day, ways to break negative habits that could be increasing their stress levels, and quick tips to diffuse stress. </p><h3>Learning Objectives</h3><p>List common causes of stress in the workplace.</p><p>Identify signs and symptoms of job stress.</p><p>Discuss ways to decrease workplace stress.</p><h3>Contact</h3><p>Contact your departmental EAP coordinator for information. </p>
EAP Employee Orientationhttp://calhr.ca.gov/benefits/Lists/Events/DispForm.aspx?ID=115EAP Employee Orientation10/17/2017 4:30:00 PMThis is the rollup description.Sacramento10/17/2017 5:30:00 PM<h3>​Location</h3><p>Secretary of State <br> 1500 11th Street, First Floor Multipurpose Room<br>Sacramento, CA 95814</p><h3>Broadcast Location</h3><p>None. </p><h3>Description</h3><p>This training is designed to familiarize employees and management with their EAP benefits, including their scope, purpose and value, as well as how to access services. During this presentation, participants learn about the kinds of counseling and other assistance available through EAP.</p><h3>Learning Objectives</h3><p>Eligibility and dependent information.</p><p>Number of sessions available.</p><p>How to access the service. </p><p>What to expect when you call.</p><h3>Contact</h3><p>Contact your departmental EAP coordinator for information. </p>
EAP Supervisor Orientationhttp://calhr.ca.gov/benefits/Lists/Events/DispForm.aspx?ID=118EAP Supervisor Orientation10/27/2017 6:00:00 PMThis is the rollup description.Sacramento10/27/2017 7:00:00 PM<h3>​Location</h3><p>Secretary of State <br> 1500 11th Street, First Floor Multipurpose Room<br>Sacramento, CA 95814</p><h3>Broadcast Location(s)</h3><p>None.</p><h3>Description</h3><p>The Supervisor Orientation addresses how EAP can be used to assist managers and supervisors. </p><p>The presentation begins with a brief review of the broad range of counseling and consultation services available to all eligible employees and their dependents to help them address personal and family problems. </p><p>This is followed by a discussion of the Management Consultation unit and the formal supervisor referral process. </p><p>In this presentation, participants learn how these powerful tools help supervisors and managers recognize and address problem performance and behavior in the workplace.</p><h3>Learning Objectives</h3><p> EAP as a management asset.</p><p>The Management Consultation and Formal Supervisor Referral processes.</p><h3>Contact</h3><p>Contact your departmental EAP coordinator for information.</p>

​Types of Services


Life can be unpredictable and confusing. Through EAP you can seek assistance with many of the day-to-day struggles you may be experiencing. EAP can assist you with marriage, family, and relationship issues; emotional, personal and stress concerns; drug and alcohol abuse; healthy lifestyles; and work-life balance.

Clinical

EAP offers face-to-face clinical counseling and telephone consultations to guide you through difficult times. Our online tools and tips provide information and resources on a broad array of topics such as emotional and physical wellbeing, workplace success, and achieving personal goals.

Work-Life Benefits

For many people, it’s a challenge to balance family life and work. We offer work-life solutions to everyday problems that include legal consultations, financial consultations, child and elder care, identity theft recovery, and education and career development.

EAP Core Flyers

Online Resources and Information

The website (www.eap.calhr.ca.gov) features hundreds of health and wellbeing tools. Learn to manage stress and stay motivated, set daily fitness and nutrition goals, track your progress, and make the small steps that lead to big change.

For more information please visit the following links:

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