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Support Staff Training - Maximizing Success

Overview

This course helps administrative and office support personnel in understanding their critical role in relation to the success of the entire unit and organizational operation.

Objectives

Upon completion of this course, participants will be able to:

  • Describe how the office support team can enhance program goals
  • Apply problem-solving techniques and handle complaints from external and internal customers
  • Collect pertinent facts for seamless and outstanding customer service
  • Design an action plan for personal development

Intended audience

This course is intended for administrative support staff.

Tuition

Cost: $145 per participant

Updated 7/21/2016
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