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Problem Solving and Decision Making

Overview

This course will teach participants how to integrate and apply skills in group planning, problem solving, decision making and facilitating positive group behaviors and processes.

Objectives

Upon completion of this course, participants will be able to:

  • Define a problem, write a problem statement and distinguish between symptom, root cause, and solution
  • Follow an analytical process with guidelines and criteria for analyzing and solving problems
  • Understand and utilize basic data collection tools and techniques
  • Develop an action plan

Intended audience

This course is intended for analysts, supervisors, or managers who must make decisions or problem solve.

Tuition

Cost: $290 per participant

Updated 8/22/2016
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