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Interpersonal Styles and Skills

Overview

This two-day interactive training will help you improve your oral communication skills, increase your ability to understand, and be understood, and help you have more influence.

Objectives

Upon completion of this course, participants will be able to:

  • Describe the communication process and why it breaks down
  • Listen effectively to problem-solve with customers and coworkers
  • Compare and contrast assertive, aggressive, and passive interpersonal styles
  • Communicate directly by using non-verbal behaviors that confirm your message

Intended audience

This course is intended for all staff.

Tuition

Cost: $290 per participant

Updated 7/21/2016
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