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Dealing with Difficult People

Overview

This workshop helps you deal with challenging personalities in the workplace. You will recognize specific difficult behaviors and will have guidance for deciding what is appropriate to do about each. You will also have the opportunity to discuss the costs of difficult behaviors, and what to do about them.

Objectives

Upon completion of this course, participants will be able to:

  • Describe the causes underlying difficult behaviors
  • Identify common difficult behaviors
  • Use appropriate coping behaviors for dealing with difficult people
  • Improve interactions with difficult people

Intended audience

This course is intended for all staff.

Tuition

Cost: $145 per participant

Updated 7/20/2016
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