print logo
Main Content Anchor

Customer Service Excellence (Customer Service in the Public Sector)

Overview

Participants learn ways to build trust and relationship and to ensure positive experiences for their customers. The nature of quality is revealed along with 7 key elements to manage excellent customer experiences, whether by phone, email, or in person.

Objectives

Upon completion of this course, participants will be able to:

  • Gain an appreciation of customer experience management as a leadership skill
  • Identify the basic differences between public and private sector customer service
  • Apply with the 7 key elements of quality customer experiences
  • Build trust into both internal and external customer relationships
  • Apply techniques and tips to defuse customers exhibiting difficult behaviors

Intended audience

This course intended for all staff.

Tuition

Cost: $145 per participant

Updated 7/20/2016
Link Back to Top