Overview
Participants learn ways to build trust and relationship and to ensure positive experiences for their customers. The nature of quality is revealed along with 7 key elements to manage excellent customer experiences, whether by phone, email, or in person.
Objectives
Upon completion of this course, participants will be able to:
- Gain an appreciation of customer experience management as a leadership skill
- Identify the basic differences between public and private sector customer service
- Apply with the 7 key elements of quality customer experiences
- Build trust into both internal and external customer relationships
- Apply techniques and tips to defuse customers exhibiting difficult behaviors
Intended audience
This course intended for all staff.
Tuition
Cost: $145 per participant
