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Communicating Effectively

Overview

This one-day class will help you improve your oral communication skills, increase your ability to understand and be understood, and help you have more influence. Improve your listening skills, assertive skills, and nonverbal communications in this class.

Objectives

Upon completion of this course, participants will be able to:

  • Describe the communication process and why it breaks down
  • Differentiate between assertive, aggressive, and passive communication styles
  • Assess the effects of different communication styles on the speaker and the listener
  • Apply appropriate non-verbal behavior skills to communicate more clearly

Intended audience

This courses is intended for all staff.

Tuition

Cost: $145 per participant

Updated 7/20/2016
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